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Shipping Rates and Delivery information
Delivery Address We recommend that
your purchases are sent to an address where someone will be able to accept and
sign for delivery during the day eg-at work, if no-one is at home during the
day. Where this is not possible the Australia Post deliverer will leave a card
to let you know that your parcel is available for collection at your local
Post Office. Goods are normally shipped on the next day when you
order, if goods are out of stock or where special delivery instructions exist
on our website we will inform you of an expected date of delivery of your
order.
Delivery Method We
prefer to use Australia Post Parcel Post for postage within Australia and for
International Post.
We do not calculate insurance costs on orders, please enquire if you
wish to have an order insured.
Delivery charges are calculated on individual orders and your shipping
costs will be shown at checkout - you will have to complete your name and
address details but you will be given a total cost before entering your
Payment Details. You may cancel your order without proceeding any further
(although we hope that you won't do that!) The very last order process is to
confirm or decline placement of your order.
Returns Policy All our goods
carry a money-back guarantee, however, we cannot reimburse postal charges. The
Didgeridoonas and GlamKapz carry a lifetime guarantee. Refunds or exchanges
may be made within 30 days of purchase. All goods are to be returned unused
and in the original packaging. Delivery costs are not refundable and goods are
returned at your own expense. Please contact us before returning any items.
Shipping Costs - we charge Australia Post charges only - no packing
or wrapping costs.
The average shipping costs for Australian orders are:
Up to 250g $5.00
250g to 500g $6.95
Over 500g to 1kg $10.00 to $12.50
1kg to 5kg - $10.00 to $20.00 but will be calculated as you add items to
the shopping cart as an example- a parcel weighing between 250g and 500g
sent to Queensland will cost $6.95.
The same parcel being sent to the USA will cost $16.00 and
to New Zealand it would cost $11.00.
CURRENTLY A SECURITY FEE OF $9.00 - IN ADDITION TO
POSTAGE CHARGES - IS LEVIED ON ALL ITEMS OF OVER 500g SENT TO THE UNITED
STATES OF AMERICA.
PLEASE BE AWARE THAT LARGE BOXES AND BULKY ITEMS
INCUR ADDITIONAL COSTS.
We will send you an amended postage cost is necessary.
We ship orders to Adelaide, Sydney,
Melbourne, Brisbane, Perth, Canberra, Northern Territory, Tasmania, and to all
Postcodes in Australia. All the states are covered and we deliver to New South
Wales, Victoria, South Australia, Western Australia, Northern Territory, ACT,
Queensland and Tasmania - in fact anywhere in Australia and many
overseas locations as well.
We are happy provide you with a quote on the shipping costs of your
order before you place an order on our website. Please contact us at
sales@thegoodgiftstore.com.au and we will send you a quote by return email.
Payments: Currently we accept Visa Card, MasterCard, PAYPAL ,
Direct Payments to our Bank Account- Payment by these methods are preferred as
it is the safest method of payment via a secure internet website. When you
choose to pay Directly to our bank account you will be able to view our Bank
Account information on your confirmation email. Our website is covered by
Storesonline Security Metrics and Verisign certificates and your payment
information is encrypted and secured during transmission..
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